Interview: The pursuit of loyal chatbots
AI Tech spoke with Alex Bunardzic, senior software developer at Staples, about the future of chatbots and the pursuit of their loyalty. “People spend a lot of their online time chatting either through SMS, Messenger, or other channels,” says Bunardzic. “Previously, it was the trend that people were spending more time on social media and that’s where businesses […]
How to Improve Brand Loyalty and Customer Experience using Artificial Intelligence
Retailers and business alike are leveraging new and emerging technologies to optimize customer experience, increasing customer loyalty. BRP Consulting, a retail management firm found “that 45% of retailers plan to utilize artificial intelligence (AI) within three years to enhance the customer experience” with 55% expected to focus on increasing their customer loyalty. By remaining at […]
Natural language processing market to break $22bn by 2025
The market for natural language processing (NLP) is set to top $22 billion (£17.3bn) by 2025, according to a report from industry analyst firm Tractica. The rise can be attributed to a wider variety of applications for the technology. While NLP is seen by many as a user interface technology today, Tractica argues, there is […]
How are Chatbots evolving the Retail Industry?
The rise of AI has been well documented over the past few years, and there are countless predictions about how quickly robots will take over the workplace. Chatbots have become a ubiquitous theme across almost every customer-facing industry, as businesses explore how they can incorporate the technology into their services and platforms, shaking up their […]
AI: Taking Relationship Between Companies and Customers to the Next Level
Placing the customer first by using a powerful customer relationship management (CRM) tool is key to the success of any business. Artificial Intelligence (AI) and its subfields such as machine learning and deep learning are emerging as key technologies to power next-generation CRM platforms. AI can sift through volumes of data from the web, social […]
How chatbots can revolutionise the B2B industry: Practical use cases
Barely a day goes by without hearing about a new use for artificial intelligence (AI). Programmes such as IBM’s Watson have revolutionised what was once thought of as a far-fetched, sci-fi futuristic technology, bringing the power of AI into business’ hands. Chatbots are one such benefit to come from the advent of more accessible AI. […]