Monika Kashyap

With over 25 years of experience, Monika is a Data and Decisioning Leader across Banking & Financial Services, who has led the omni-channel design and delivery across the globe through customer touchpoints and helped businesses enhance customer engagement, NPS, growth and retention strategies. Monika has worked with major banks & blue-chip companies in the UK implementing Data and AI driven orchestration, deriving meaningful insights, driving hyper-personalisation, actionable intelligence, and optimising business outcomes whilst balancing customer needs.